1. Introduction
JoyNest Entertainment Pvt. Ltd. ("JoyNest", "we", "us" or "our") is committed to protecting the privacy of all visitors to our website at joynest.com and guests who visit our entertainment center located at Phoenix Palladium, Mumbai. This Privacy Policy explains how we collect, use, disclose and safeguard your information.
By accessing our website or visiting our premises, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number and postal address when you contact us via our website form or in person.
- Enquiry Details: Messages and requests you submit through our contact form, including birthday party enquiries and group visit requests.
- Technical Data: IP address, browser type, device information and pages visited — collected automatically through cookies and analytics tools.
- CCTV Footage: For security purposes, our premises are monitored by CCTV cameras in accordance with applicable Indian law.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and messages
- To process birthday party and group visit requests
- To improve our website and services based on usage data
- To send you occasional updates about JoyNest events and offers (only with your consent)
- To ensure the safety and security of our guests and premises
- To comply with legal obligations under applicable Indian law
4. Legal Basis for Processing
We process your personal data under the following legal bases in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India:
- Consent: Where you have given us explicit permission
- Legitimate Interest: For security, fraud prevention and service improvement
- Legal Obligation: Where required by Indian law or regulatory authority
5. Data Sharing and Disclosure
We do not sell, trade or rent your personal information to third parties. We may share your data only in the following circumstances:
- With trusted service providers who assist in operating our website (under strict confidentiality agreements)
- With law enforcement or regulatory authorities when legally required
- In connection with a merger, acquisition or sale of company assets (you will be notified in advance)
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 12 months. CCTV footage is retained for 30 days before being securely deleted.
7. Your Rights
Under the DPDPA 2023 and applicable law, you have the following rights regarding your personal data:
- Right to access the personal data we hold about you
- Right to correct inaccurate or incomplete data
- Right to request deletion of your personal data
- Right to withdraw consent at any time
- Right to nominate a representative for data access
To exercise any of these rights, please contact us at supp@joynest.com.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
JoyNest serves families with children. We do not knowingly collect personal data directly from children under the age of 18 without verified parental consent. All data relating to minors visiting our premises is handled with utmost care and in compliance with applicable Indian regulations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy, please contact:
JoyNest Entertainment Pvt. Ltd.
Level 3, Phoenix Palladium, 462 Senapati Bapat Marg
Lower Parel, Mumbai – 400013, Maharashtra, India
Email: supp@joynest.com
Phone: +91 22 4890 3300